Contact information

Avenrow is an online lighting and ambience shop trading in the United Kingdom.

How to reach us

Email is the way to reach us, and it reaches a person rather than a queue. Please include your order number if you have one — it is in your confirmation email — and a photograph if something has arrived damaged or wrong, as that usually settles the matter in one reply.

What to contact us about

An order that has not arrived — we will check the tracking and chase the carrier.
Something damaged, faulty or not what you ordered — see Returns & Refunds; we pay the postage.
Returning something you have changed your mind about — contact us first so we can send you the right return address.
A question about a product before you buy — if we do not know the answer we will say so rather than guess.