Terms of service

These terms apply when you use the Avenrow website or buy from us. Please read them before ordering. Nothing here reduces your legal rights as a consumer.

Who we are

Avenrow is an online shop trading in the United Kingdom. You can reach us at hello@avenrow.co.uk.

Ordering

When you place an order you are making an offer to buy. A contract between us comes into being when we send you a dispatch confirmation, not when you reach the order confirmation screen or when your payment is taken.

If we cannot fulfil an order — because an item is no longer available, or we cannot deliver to your address — we will tell you and refund you in full.

You must be at least 18 to buy from us.

Prices

Prices are in pounds sterling and are shown on each product page. Delivery is charged separately and shown at checkout before you pay.

We try to keep prices accurate, but if an item is listed at a clearly incorrect price we are not obliged to sell at it. If that happens we will contact you before dispatch and you can confirm the order at the correct price or cancel it for a full refund.

Products and images

We describe products as accurately as we can from the information available to us. Photographs are there to show you the item, and colours can look different between screens. Where a product is sold in more than one size, colour or style, what you receive is the option you selected at checkout.

Product descriptions are not a guarantee of anything beyond what they say.

Delivery and returns

Delivery costs, destinations and timings are in our Shipping & Delivery policy. Your right to cancel, return and be refunded is in our Returns & Refunds policy. Both form part of these terms.

Your consumer rights

Goods we sell must be of satisfactory quality, fit for purpose and as described, under the Consumer Rights Act 2015. You have a statutory right to cancel most online orders under the Consumer Contracts Regulations 2013. Nothing in these terms limits those rights.

Using this website

The text, images, layout and design of this website belong to Avenrow or to those we license them from, and are not to be copied or reused commercially without permission.

Please do not attempt to interfere with the site, gain access to parts of it that are not public, or use it to break the law.

We aim to keep the site available but we do not guarantee it will be uninterrupted or error free, and we may change or withdraw products and content.

Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — which includes your rights under the Consumer Rights Act 2015.

Subject to that, we are responsible for loss that is a foreseeable result of our breaking these terms. We are not responsible for loss that was not foreseeable, or for business losses, as our products are sold for private use.

Privacy

How we handle your personal information is set out in our Privacy Policy.

Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it.

Complaints and governing law

If something has gone wrong, email us first — most things are settled that way. These terms and any contract between us are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.